Admissions Process: From First Call to Beginning Treatment
Getting help starts with one phone call
If you’re ready to take the first step, or if you’re calling on behalf of a warrior you care about, our admissions advocates are available 24/7 to answer questions, verify insurance, and coordinate arrival.
We understand that time matters. We’ll work with you day or night to get you or your warrior to a safe place.
How Admissions Works
Initial Call
Call (866) 516-9540 to speak with an admissions advocate. They’ll discuss:
- Whether Warriors Heart is the right fit
- Insurance coverage and payment options
- What to expect during treatment
- Any immediate concerns or questions
Insurance Verification
We’ll verify insurance coverage and explain what’s covered, what isn’t, and any out-of-pocket costs.
Pre-Admission Screening
Our team will assess whether medical detox is needed before entering the residential program. If you or your warrior is using large amounts of alcohol, benzodiazepines, or opioids, detox may be medically necessary. We’ll arrange detox services before residential admission.
Scheduling Arrival
Once you decide Warriors Heart is the right fit, your admissions advocate will:
- Schedule an arrival date
- Coordinate transportation if needed
- Send necessary paperwork
- Answer any remaining questions
What to Bring
- Government-issued ID (driver’s license, military ID, passport)
- Insurance card
- Any current medications in original bottles
- Comfortable clothing for daily activities (athletic wear, casual clothes)
- Toiletries and personal items
- Notebook or journal, if desired
What NOT to bring:
- Alcohol or drugs
- Weapons of any kind
- Excessive cash or valuables
What Happens Upon Arrival
You’ll be greeted by a Warriors Heart team member and welcomed to campus. After signing intake paperwork, you’ll receive a tour of the facility and be introduced to your battle buddy—a peer who will help you get familiar with the program structure, rules, and layout.
Welcome & Intake
Medical Evaluation
- Assessment of medical stability
- Health concerns and limitations
- Ability to participate in programming
- Health and wellness goals
- Nutritional history and needs
Clinical Screening
Family Communication
Release of Information (ROI)
Any communication with family or loved ones requires a signed Release of Information (ROI) document. This allows Warriors Heart to exchange information with your family.
Once the ROI is signed, a member of your treatment team will contact your designated loved ones to provide contact information and guidance on what to expect during treatment.
Family visits are not allowed during the 42-day residential program. This allows you to focus fully on recovery without outside distractions.
We Accept Most Insurance & VA Benefits
Warriors Heart works directly with veterans, active duty service members, and first responders to help navigate coverage options.
- Aetna
- Beacon health solutions
- BlueCross BlueShield
- Cigna
- GEHA
- Humana
- Optum
- TRICARE
- TRICARE for Life
- TriWest
- UMR
- United Healthcare
- VA Community Care
We also work with the Texas Veterans Commission and accept private pay.
Note: We currently do not accept Medicaid or any Medicaid-related insurance plans.
Our admissions team understands the VA process and can help you determine eligibility and next steps.
Ready to Take the Next Step?
You’ve handled pressure, responsibility, and situations most people never face.
Asking for help doesn’t take that away. It protects it.
If drugs have started to take more than they give, you don’t have to figure this out alone. Support is available right now, and the conversation is confidential.
